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ITIL 5 FOUNDATION TRAINING COURSE

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The ITIL 5 course provides a comprehensive understanding of modern IT
Service Management(ITSM), focusing on value creation, digital
transformation, and service excellence. Participants will
gain practical knowledge of the Service Value System, management
practices, and continual improvement strategies required in today’s
technology-driven organizations.

ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.

MINIMUM ENTRY REQUIREMENTS

  • Basic Computer skills

  • Familiarity in IT Service will be beneficial

TARGET AUDIENCE

The ITIL® 5 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 5. This course and the related certification can be beneficial for the following roles:

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• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators

ITIL 5 FOUNDATION COURSE OUTLINE

 

Module 1 : Introduction to IT Service Management

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  • Definition and purpose of ITSM

  • Evolution of ITIL framework

  • Business value of ITIL adoption

  • ITIL in the digital era

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Module 2 : The Service Value System (SVS)

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  • Overview of the Service Value System

  • Guiding Principles

  • Governance and value creation

  • Service Value Chain activities

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Module 3 : The Four Dimensions of Service Management

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  • Organizations & People

  • Information & Technology

  • Partners & Suppliers

  • Value Streams & Processes

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Module 4 : Key ITIL Management Practices

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  • Incident Management

  • Problem Management

  • Change Enablement

  • Service Level Management

  • Service Desk Operations

  • Information Security Management

  • Supplier Management

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Module 5 : Continual Improvement

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  • Continual Improvement Model

  • Performance measurement and KPIs

  • Service optimization strategies

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Module 6 : ITIL and Modern Methodologies

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  • ITIL and Agile

  • ITIL and DevOps

  • ITIL and Lean

  • ITIL in Cloud and Digital environments

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QUALIFICATION: ITIL 5 FOUNDATION CERT
Course Duration: 3 DAYS 
ONLINE COURSE OPTION: YES
 

FULL COURSE OUTLINE

FIRST DAY

  • Lesson 1 : Introduction to IT Service Management.

  • Lesson 2 : The Service Value System (SVS)

  • Lesson 3  : The Four Dimensions of Service Management

COURSE & TECHNICAL REQUIREMENT

In order to get the full benefit of and complete this programme, you are required to:

  • Have a registered email account for notifications and communications

  • Have access to a computer/laptop/tablet

  • Have a stable internet connection

  • Read documents in Adobe Acrobat PDF reader, or a similar PDF viewer

  • Have access to the Microsoft Office Suite (inclusive of MS Word, Excel, PowerPoint) or Mac OS Pages Application to create and read documents, as well as have the ability to export documents into PDF files

  • Use the latest version of Firefox/Internet Explorer/Chrome web browser when accessing the Virtual Learning Environment

​HOW YOU WILL LEARN

This training qualification is presented through an  interactive learning platform. You will receive academic support and guidance from your  Course Lecturer and  Academic Tutor with all Formative and Summative Assessment submissions. You will learn through diverse learning assessment activities, including:

  • Accessing your programme notes via the Virtual Learning Environment

  • Learning while using our rich-interactive media, such as videos, infographics, gamification tools

  • Enjoying the supplementary case-study readings in each module

  • Participating and collaborating in discussion forums

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